Last Updated: 29 March 2026
Criticalern Private Limited ("Criticalern," "we," "us," or "our") respects your privacy and is committed to processing personal data responsibly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, share, transfer, and protect personal data when you access or use our website, web portal, mobile applications, mentorship marketplace, assessments, opportunity listings, resume and profile tools, content resources, and related services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read this Privacy Policy. Where required by law, we will seek your consent separately for specific processing activities.
Criticalern is an AI-enabled career intelligence and mentorship platform that may provide career discovery tools, profiling, psychometric or readiness assessments, mentor discovery and booking, opportunity aggregation, resume support, skill recommendations, knowledge content, and institutional or recruiter-facing services.
Criticalern Private Limited
CIN: U85500DL2025PTC450672
Address: 479, 2nd Floor, Double Storey, New Rajinder Nagar, New Delhi - 110060
Email: criticalern@gmail.com
Phone: +91 9650755100
This Privacy Policy applies to personal data processed by us in connection with the Services, including data collected:
Criticalern is intended only for individuals who are 18 years of age or older.
We do not knowingly permit persons under 18 to create accounts or use the Services independently. If we learn that personal data of a person under 18 has been collected in violation of this Policy or applicable law, we may suspend the relevant account and delete or restrict the data as appropriate.
Depending on how you interact with the Services, we may collect the following categories of personal data:
Name, email address, mobile number, username, password, city, state, country, date of birth or age-confirmation data, profile photograph, and account preferences.
Educational background, field of study, institution name, graduation status, work experience, interests, target roles, career goals, skills, certifications, project history, portfolio links, resume/CV data, application preferences, and professional profile information.
Responses to psychometric, aptitude, readiness, or career-alignment assessments; self-declared strengths and preferences; and outputs or scores generated from such tools.
Mentor preferences, bookings, calendar data, session timings, communication records, attendance information, feedback, ratings, reviews, notes voluntarily shared through the platform, and support queries related to mentorship interactions.
Saved listings, applications initiated through the platform, interactions with recruiters or providers, program interests, enrollment leads, and marketplace transaction data.
Payment status, billing details, invoices, tax details where applicable, transaction identifiers, and limited payment metadata received from payment processors. Full card or banking credentials are generally processed by third-party payment partners and not stored by us, except as necessary through tokenized or limited transaction records.
Emails, chat messages, support tickets, survey responses, reviews, feedback, and other communications sent to us or through the Services.
IP address, browser type, operating system, device identifiers, language settings, session logs, pages viewed, clicks, referral URLs, crash data, timestamps, and approximate location inferred from IP or device settings.
Cookie identifiers, analytics data, preferences, and similar technologies used to keep you logged in, improve performance, understand usage, and personalize relevant parts of the Services.
If you sign in through Google, LinkedIn, or another provider, or participate through an institution, employer, mentor, recruiter, or partner, we may receive personal data such as your name, email, program affiliation, enrollment status, or public profile details as permitted by that third party and your settings.
Some data used in connection with career profiling, psychometric or readiness tools may be more sensitive in nature depending on the content collected. If we process sensitive personal data or information where additional notice or consent is required, we will seek such consent and apply additional safeguards as appropriate.
You should avoid submitting any unnecessary sensitive data through free-text fields, messages, resumes, or profile descriptions unless specifically requested for a lawful purpose.
We may use personal data for the following purposes:
Where required by applicable law, we process personal data on one or more of the following grounds:
Where consent is the basis of processing, you may withdraw consent subject to legal or contractual limitations.
Criticalern may use AI-assisted tools, automation, or analytics to support recommendations, relevance ranking, opportunity matching, profile summaries, skill suggestions, resume drafting, fraud detection, and platform optimization.
Such processing may involve evaluating user-input data, usage patterns, or stated preferences. These features are intended to assist users and platform operations; they should not be treated as infallible or as the sole basis for important personal or professional decisions.
We may continue to refine these systems over time to improve relevance, fairness, and safety.
We do not sell personal data as a business model. We may share personal data in the following circumstances:
We may share relevant information with mentors, recruiters, institutions, skill providers, or other service participants where necessary to provide the Services you request, such as profile details needed for a booking, application, introduction, or institutional access flow.
We may share data with third-party vendors who support hosting, cloud storage, analytics, communication delivery, customer support, scheduling, payment processing, identity verification, security, and similar business functions, subject to contractual safeguards.
If you use the Services through a college, university, employer, or institutional program, we may share agreed categories of data such as enrollment status, participation records, usage summaries, or progress data, consistent with the applicable arrangement and applicable law.
If you apply to, express interest in, or ask us to facilitate interaction with a recruiter, employer, institution, or opportunity provider, we may share the information reasonably necessary for that purpose.
We may disclose data where required by law, court order, regulatory request, or governmental direction, or where reasonably necessary to enforce our rights, investigate fraud, protect users, respond to abuse, or maintain platform integrity and safety.
If Criticalern undergoes a merger, acquisition, reorganization, financing, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable legal requirements.
We use cookies, pixels, SDKs, local storage, and similar technologies for authentication, performance, analytics, fraud prevention, personalization, and remembering your preferences.
You may manage certain cookie preferences through your browser or device settings. However, disabling some technologies may affect the functionality of the Services.
If your implementation uses a cookie banner or consent manager, the specific cookie categories and controls should be reflected there as well.
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the nature of the data, your account status, payment or tax requirements, grievance history, security needs, or legal obligations.
When personal data is no longer required, we will delete, anonymize, or securely isolate it in accordance with applicable law and our retention practices.
Subject to applicable law, you may have the right to:
You may update some information directly through your account. For other requests, contact us using the details below.
We maintain administrative, technical, contractual, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include access controls, role-based restrictions, secure infrastructure practices, encryption or hashing where appropriate, audit measures, incident response procedures, and vendor due diligence.
However, no online system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.
If a personal data breach occurs, we will take steps required under applicable law, which may include investigation, containment, remediation, and notifying affected users and/or competent authorities where required.
Your personal data may be processed in India and in other jurisdictions where our service providers, infrastructure partners, or business operations are located.
Where personal data is transferred across borders, we will take steps reasonably intended to ensure an appropriate level of protection in accordance with applicable law and contractual safeguards.
The Services may contain links to third-party websites, opportunity pages, payment gateways, mentor sites, institution portals, or other external services. We do not control those third-party services and are not responsible for their privacy practices or content.
You should review the privacy policies of third-party services before providing data to them.
If we enable session recordings, interview simulations, or stored communications, we will do so in accordance with applicable law and platform design. Where required, we will provide notice and/or obtain consent before recording.
Users should not record, reproduce, or distribute sessions involving others without proper authorization and legal basis.
For privacy questions, access or deletion requests, grievances, or complaints, please contact:
Privacy / Grievance Officer
Criticalern Private Limited
479, 2nd Floor, Double Storey, New Rajinder Nagar, New Delhi - 110060
Email: [insert privacy / grievance email]
General Email: criticalern@gmail.com
Phone: +91 9650755100
We will endeavor to respond within the time required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, security practices, business operations, or product features.
The updated version will be posted with a revised "Last Updated" date. Where legally required or where changes are material, we may provide additional notice.
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Criticalern Private Limited
CIN: U85500DL2025PTC450672
479, 2nd Floor, Double Storey, New Rajinder Nagar, New Delhi - 110060
Email: criticalern@gmail.com
Phone: +91 9650755100
